Refund Policy overview
If 3 days notice is not given the full fee will be charged to you. This applies regardless of when the customer books in terms of proximity to the appointment. The reason behind this is that when a client books, they electronically block out the opportunity for another client to book the same time. So we have to apply this condition.
Kris Massage Therapist regret that we are unable to provide a refund for treatments booked online. Your appointment can be rescheduled with up to 3 days notice. If you are unable to reschedule, we may be able to provide you with a voucher for future use.
Not withstanding the above, we will always work with you and attempt to replace your appointment and if we do for the same fee, we will return your fee irrespective of the notice given. Where we cannot the full fee is payable.
Please be aware that when booking with Kris Massage Therapist your booking is YOUR TIME with us. If you arrive late it is YOUR time. We can only do the scheduled time as very often the next customer will be scheduled in and often cannot allow the time to run- over. If the therapist doesn’t have another appointment, we will always try and complete the allocated treatment time regardless of fault for the late start, but that is entirely at the discretion of the therapist.
Cancellation/re-scheduling are performed by login into “My Account” and cancelling your booking then picking a new treatment and date. You Will get a refund for the cancelled booking, so you will have to pay for the second booking.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gift Cards
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
sexual misconduct
Sexual misconduct is forbidden. The client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.
These policies were adopted to ensure that the therapists time, the massage studio and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.
Need help?
Contact us for questions related to refunds and returns.
